Frequently Asked Questions
Everything you need to know about shopping pre-owned luxury.
Are all items on MyGemma authentic?
Yes, every item undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before being listed.
What is the condition of the luxury goods?
We stock items ranging from 'Brand New' to 'Good' condition. Each product page includes a detailed description and high-resolution photos highlighting any signs of wear.
Do you offer international shipping?
We ship globally to most countries via insured express couriers. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We offer a 14-day return window for most items. The security tag must remain attached and the item must be in the same condition as when it was received.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualified buyers.
Can I sell my luxury items to MyGemma?
Yes, we buy luxury jewelry, watches, and handbags directly. You can submit your items through our 'Sell' portal for a competitive valuation.