Returns & Exchanges
At MyGemma, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a 14-day return policy for a full refund or exchange on all eligible luxury goods.
Initiate Your Return
Log into your account or use our returns portal within 14 days of delivery to request a Return Authorization (RA) number.
Secure the Item
Place the item in its original packaging, ensuring all security tags, authenticity cards, and branded boxes are included and intact.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for secure, insured transit.
Quality Inspection & Refund
Once our experts verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing